Waitrose
Waitrose & Partners, the supermarket division of John Lewis & Partners, operates 349 branches offering high quality fresh food, value and customer service.
The Challenge:
Cost- effective delivery of capital items for the Waitrose new shop design and fit-out projects.
The Solution:
Procure4 assembled a dedicated team to create jointly agreed category by category approach strategies to ensure maximum delivery within the shortest period of time.
The Results:
Uncompromising brand promise. Specifically, when Waitrose & Partners design called for the latest ‘energy efficient’ refrigeration equipment. Procure4 sourced on-spec equipment, within commercially acceptable parameters.
“Their engagement with our team was the key to success. By working together as ‘One Team’ we were able to achieve more.”
- Mark Ryce, Head of Commercial and Construction Supply Chain, Property Services
Waitrose
Preview
Waitrose & Partners, the supermarket division of John Lewis & Partners, operates 349 branches offering high quality fresh food, value and customer service.
Challenge
Waitrose & Partners has been driving through a change program designed to strengthen the business and create a platform for sustainable growth. A combination of outstanding service, competitive pricing, and investment in both existing and new outlets fuel this ambition.
Approach
Following an earlier successful collaboration with Procure4, Waitrose & Partners lost no time in re-engaging Procure4 to concentrate on the cost- effective delivery of capital items for its new shop design and fit-out projects.
Innovative store design is critical in maximising every trading opportunity and leveraging basket spend. Yet one of the biggest challenges when design meets implementation is achieving a commercially viable consistent look and feel that remains faithful to the branded experience crafted at this design stage.
Procure4 delivered the seemingly impossible. Waitrose & Partners benefited from an approach utilising both internal and external team strengths which were instrumental in ensuring the brand experience was not lost in the economic translation.
Results
Applying a combination of market testing, relationship-based negotiation and electronic auction negotiations to the categories of spend, Procure4 enabled:
1. Forward momentum on a strategically imperative project.
2. Increased internal awareness of key project drivers and inter-departmental collaboration.
3. Improved supplier understanding of Waitrose & Partners aspirations, development opportunities and target realisation.
4. Minimal supplier refresh situations, re-engineering relationships over business upheaval or quality erosion.
5. Uncompromising brand promise. Specifically, when Waitrose & Partners design called for the latest ‘energy efficient’ refrigeration equipment. Procure4 sourced on-spec equipment, within commercially acceptable parameters.
6. Waitrose & Partners to meet customers’ expectations and to gain market share profitably.
Testimonial from Waitrose
“The Procure4 team worked closely with our in-house specialists and our external consultants to drive through a rigorous procurement process, ensuring outstanding results in terms of cost saving, quality and service.
Their engagement with our team was the key to success. By working together as ‘One Team’ we were able to achieve more.”
Mark Ryce, Head of Commercial and Construction Supply Chain, Property Services
Tagged as: Case Study
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