SUCCESS STORY
9% cost base reduction
Cost Base Reduction Without Compromising Brand Values at a Coffee Shop Chain
- Delivering sustainable value through collaboration and expert procurement insight
Outcomes
CATEGORY SAVINGS
9% cost base reduction across 35 spend areas
SUPPLIER SAVINGS
15%+ saved by replacing long-term consumables supplier
SMARTER SOURCING
E-auctions and market testing introduced to drive value
EFFECTIVE CHANGE
Stakeholder alignment ensured smooth supplier transitions
LONG-TERM IMPACT
Procurement platform built to support future growth
BACKGROUND
Our client is one of the UK’s most popular coffee shop chains, with c.650 stores nationwide.
The company’s new managing director engaged Procure4 to provide the procurement team with added capacity and expertise to reduce costs – fast.
the challenge
With a small and overstretched procurement function, the chain faced the challenge of delivering significant cost reductions without compromising its supplier relationships or well-established brand standards. The business had little previous experience with external consultants, so gaining trust and buy-in across teams was essential. Resistance to change and the need for a collaborative, stakeholder-friendly approach added further complexity.
SOLUTION
Procure4 combined deep category expertise with a collaborative, stakeholder-first approach to identify opportunities, align decision-makers, and implement sustainable changes across key spend areas.
- Acted as an extension of the in-house team to build trust and credibility
- Engaged stakeholders early to reduce resistance and gain buy-in
- Tested market options and introduced E-auctions to improve value
- Worked with incumbent suppliers to identify service and cost improvements
- Delivered structured implementation plans to ensure smooth transitions
P4104
The Procure4 team was a pleasure to work with from the start to the end of this project. A natural extension of our team, they quickly built strong relationships across all levels and functions to deliver significant cost reduction. They achieved this with huge integrity, and, most importantly, our culture and customers were always front of mind.”
UK Finance Director